Shipping
What shipping methods are available?
We use regular postal service for international orders and various courier services for domestic orders.
How much does shipping cost?
- Europe and CIS: € 35,00
- United States and the Rest of the World: € 75,00
How long will it take to get my items?
Delivery terms depend on your country and city of residence. Here are some guidelines:
- Europe and CIS: 4-12 days
- United States: 1-2 weeks
- The Rest of the World: 3-4 weeks
Payment
How do I pay?
In addition to MasterCard international bank cards we also accept direct payment into our bank account by using either IBAN, ACH or SWIFT. Instructions will be sent in a separate e-mail after you create an order.
Orders
How can I cancel or change my order?
You can cancel or change your order before it is shipped. After the order has been handed over to delivery, we cannot interact with the delivery process. As a rule, orders are dispatched within 1-2 days after a purchase is made.
How do I track my order?
After your order is dispatched, we will send you an e-mail with your tracking number. You’ll be able to track your order live, including its location of and processing status.
How do you handle my personal data?
By submitting any personal data to us, you agree that it will be handled in accordance with General Data Protection Regulation (GDPR).
Warranty & Returns
What is the return policy?
According to the local law, books can only be returned in case of manufacturing defect or shipping damage, no later than 1 week after purchase.
How can I return a product?
To request a return, email us at order@eavramenko.com. Please include several photographs of your item and your order number. In the event of a return due to manufacturing defect or shipping damage we will pay for all shipping costs. Once we receive the item, it will take us up to 5 business days to process a refund to your card or account.